Terms & Conditions

Last updated: 21 October 2025

1) Who we are

• Legal Name: Harmony (a Mazrui Retail Company)
• Trading As: Harmony Jewelers (“Harmony”, “we”, “us”, “our”)
• Boutique: Ground Floor, Marina Mall, Abu Dhabi, United Arab Emirates
• Telephone: +971 (2) 491 6100  WhatsApp: +971 54 584 8399
• Email: [email protected]
• Business Hours: Sun–Sat, 10:00–22:00 (mall hours, subject to change)

These Terms govern your access to harmonyjewelers.ae (the “Site”) and purchases you make from us online or in-boutique.

2) Acceptance of terms

By using the Site or placing an order, you agree to these Terms and our policies referenced here, including the Privacy Policy, Refund & Return Policy, and Shipping Policy. If you do not agree, please do not use the Site.

3) Eligibility & accounts

You must be at least 18 years old and legally able to form a contract. You are responsible for safeguarding your account credentials and for all activity under your account.

4) Product information & presentation

We strive for accuracy in product titles, descriptions, metals, carat weights, dimensions, and images. Natural gemstones vary in color, clarity, and size; carat weight and measurements are subject to accepted jewelry tolerances. Settings shown with complementary items (e.g., matching earrings) may be sold separately unless stated.

5) Pricing, currency & VAT

Unless otherwise indicated, prices are in AED and include UAE VAT at the applicable rate. We may change prices at any time prior to order acceptance. International customers are responsible for any import duties, taxes, or charges levied at destination.

6) Order process & acceptance

1. Order submission: Your order is an offer to buy.
2. Acknowledgment: We confirm receipt by email/WhatsApp.
3. Acceptance: Occurs when we (a) dispatch the product(s) or (b) confirm that bespoke production has begun.
   We may decline an order (e.g., stock unavailability, pricing error, failed verification, destination restrictions). If payment was taken and we decline, we will refund.

7) Payment & verification

We accept major cards and trusted local methods via secure payment gateways. For high-value orders, we may request identity verification or proof of address to prevent fraud. Electronic contracts and e-signatures are recognized under UAE law; records may be stored electronically.

8) Promotions, gift cards & bundles

Promotions and coupon codes cannot be combined unless expressly stated. Gift cards/store credits are non-transferable (unless required by law) and non-refundable, and expire per the stated validity. For bundles and gifts-with-purchase, all components must be returned together if a return is approved.

9) Bespoke, personalization & alterations

Custom designs, special orders, engraved items, resized or altered pieces, and settings using customer-supplied stones are final sale except where a manufacturing defect is established (see Refund & Return Policy). Timeframes for bespoke work are estimates and may vary due to design approvals, stone sourcing, or certification.

10) Certificates & documentation

Where applicable, items are accompanied by third-party lab reports (e.g., GIA, SwissLab). Replacement of a lost or damaged certificate is subject to lab procedures and fees. Certificates form part of the product and must be returned with the item if a return is approved.

11) Delivery, risk & title

Delivery timelines are stated in our Shipping Policy and are estimates. Risk passes to you upon delivery to your address or upon boutique pickup; title passes upon receipt of full payment. We ship discreetly and insured, and may require an adult signature.

12) Click & Collect (Marina Mall)

Choose boutique pickup at checkout. Bring your order confirmation and a valid photo ID. If someone collects on your behalf, provide written authorization and their ID.

13) Inspection on receipt

Please inspect your parcel promptly. If the outer packaging appears tampered with or damaged, refuse delivery if possible and contact us immediately. If already accepted, retain all packaging and contact us within 24 hours with photos so we can investigate with the carrier.

14) Returns, exchanges & refunds

Your rights and procedures are detailed in the Refund & Return Policy. In summary:

• Defective/non-conforming goods: We will repair, replace, or refund within a reasonable time in line with UAE consumer protection rules.
• Change of mind (goodwill): We may offer exchanges/store credit under stated conditions and timeframes for standard (non-customized) items purchased online in the UAE.
• Earrings/pierced jewelry and bespoke/altered items are typically final sale unless defective.

15) Warranty & after-sales

We provide after-sales services (cleaning, inspections, resizing where feasible). If an item is under warranty repair or replacement, the warranty period is paused for the duration it is with us. Warranty does not cover loss, theft, misuse, normal wear, or unauthorized alterations/repairs by third parties.

16) International orders

International orders may be subject to local restrictions on valuable shipments; we reserve the right to cancel where shipping or sanctions rules prevent delivery. Duties, taxes, and customs clearance are your responsibility.

17) Intellectual property

All content on the Site—including text, graphics, logos, photographs, videos, and designs—is owned by Harmony or our licensors and protected by applicable IP laws. You may not copy, reproduce, modify, distribute, or create derivative works without prior written approval. Designer names and marks (e.g., Fabergé, Maria Gaspari, Hans D. Krieger, Giloro, Paolo Piovan) remain the property of their respective owners.

18) User content & reviews

If you submit reviews, photos, or comments (“User Content”), you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content in connection with our business (including marketing) in any media, subject to our Privacy Policy. You represent you own or have rights to the content and that it is not unlawful, defamatory, or infringing.

19) Acceptable use

You agree not to:

• Use the Site for unlawful purposes or to solicit illegal activity;
• Interfere with security features or attempt to gain unauthorized access;
• Use bots/scrapers to extract data without permission;
• Upload or transmit malware or harmful code.

20) Privacy & data protection

We process personal data in accordance with the UAE Personal Data Protection Law (PDPL). See our Privacy Policy for details on purposes, legal bases, retention, international transfers, and your rights (access, rectification, erasure, restriction, objection to marketing, portability where applicable). Our cookie banner allows you to manage optional cookies.

21) Compliance checks (KYC/AML & sanctions)

For high-value transactions or where legally required, we may conduct Know Your Customer (KYC) checks, including verifying identity and payment details, and may decline or cancel orders that cannot be cleared. We do not transact with individuals or regions subject to applicable sanctions if doing so would breach UAE or international laws.

22) Limitation of liability

To the maximum extent permitted by law, Harmony is not liable for:

• Indirect, incidental, special, or consequential losses;
• Loss of profits, revenue, business, or data;
• Any loss arising from events beyond our reasonable control (see Force Majeure).
  Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under UAE law. Your statutory consumer rights remain unaffected.

23) Force majeure

We are not responsible for delay or failure to perform due to causes beyond our reasonable control, including but not limited to acts of God, extreme weather, governmental action, war, terrorism, labor disputes, pandemics, transport or supply-chain disruptions, power failures, or internet outages. We will take reasonable steps to mitigate and to resume performance.

24) Third-party links & services

The Site may contain links to third-party websites or services (e.g., payment gateways, designer portals). We are not responsible for their content, availability, or practices. Your use of such services is subject to their terms.

25) Communications & marketing

By providing your contact details, you consent to order/service communications. Marketing communications (email/WhatsApp/SMS) require your consent; you may opt out at any time using the provided mechanisms or by contacting us.

26) Changes to the Site or services

We may modify or discontinue any part of the Site, products, or services (including prices and availability) at any time without liability, provided we fulfill accepted orders or refund where required.

27) Changes to these Terms

We may update these Terms periodically. The “Last updated” date will change accordingly. Continued use of the Site after changes constitutes acceptance of the updated Terms.

28) Governing law & dispute resolution

These Terms and any dispute or claim (including non-contractual disputes) are governed by the laws of the United Arab Emirates. Subject to mandatory consumer redress channels, the competent courts in Abu Dhabi shall have jurisdiction. Consumers may also raise complaints with UAE consumer protection authorities. We aim to resolve concerns amicably—please contact us first.

29) Notices & contact

Legal notices may be sent to [email protected] and/or to our registered address (if specified on your invoice). For customer support, use the contact details in Section 1.

30) Miscellaneous

• Severability: If any provision is invalid or unenforceable, the remainder remains in effect.
• No waiver: Failure to enforce a provision is not a waiver of any right.
• Assignment: We may assign our rights and obligations; you may not assign without our consent.
• Entire agreement: These Terms (and referenced policies) constitute the entire agreement between you and Harmony regarding the Site and your purchases, superseding any prior understandings.

Linked Policies

• Privacy Policy — how we collect, use, share, and protect your data
• Refund & Return Policy — your remedies for defects and our goodwill exchange rules
• Shipping Policy — delivery options, timelines, and risk transfer

Need help?
Email [email protected] or WhatsApp +971 54 584 8399. We’re here to assist with sizing, certification, bespoke requests, returns, and after-sales care.